Description

Our client is seeking a skilled Business Analyst / Customer Journey Specialist (m/f/x) to join their project team within the Finance Regulatory Reporting division.

Key Responsibilities:

1. Engage in data analysis, process evaluation, requirement clarification, documentation for developer guidance, and testing to support the delivery of Finance and/or Liquidity reports.
2. Conduct business analyses and participate in functional testing to ensure quality and compliance.

As a Customer Journey Specialist in the client's Agile environment, you will work closely with other professionals to meet team goals, including:

• Taking part in regular Scrum activities such as daily stand-ups, refinements, reviews, and retrospectives.
• Performing data analyses, conducting interviews, and utilizing measurement tools to enhance customer experiences, ensuring all improvements and solutions are data-driven.
• Streamlining processes to maximize value for both customers and the business.
• Developing the customer experience strategy, engaging with stakeholders, and establishing product/service, process, and channel policies in line with regulatory, risk, and compliance requirements.
• Maintaining a thorough understanding of products, services, and end-to-end customer processes, while continuously updating this knowledge.
• Gaining insights into customer experiences by tracking satisfaction, availability, costs/revenue, and process quality.
• Innovating new techniques, monitoring standards, and improving existing products and processes.
• Applying distribution knowledge to elevate current practices to market-leading standards.

Required Skills and Competencies:

• Strong knowledge of SQL.
• Experience in financial regulatory matters and/or liquidity reporting.
• Proven ability to manage a diverse set of stakeholders with various priorities.
• A curious mindset with the ability to comprehend end-to-end product processes and stay informed about market trends, risks, and product insights.
• A customer-centric approach, capable of understanding needs, expectations, and requirements.
• Extensive understanding of banking processes and customer business, incorporating this expertise into daily tasks.
• Proactive in initiating improvements to products, processes, and channel policies, ensuring the implementation of innovative ideas.
• Supportive of an Agile work culture, emphasizing teamwork, trust, encouragement, and constructive feedback for continuous improvement.
• Focusing on strengths, given the diversity of activities within the role.

Qualifications and Experience:

• A Master's or Bachelor's degree, complemented by a minimum of 3 years of relevant experience.
• In-depth knowledge of the banking sector is essential.