Description

The Marketing Transformation team is hiring a Marketing Transformation, Strategy Manager to accelerate our strategic agenda and oversee our integrated roadmap. This is an exciting time to be at the forefront of innovation, working across Product, Data, Tech and AI teams to reimagine and deliver the future of Marketing.

As a Strategy Manager, on the Marketing Transformation team, you are responsible for collaborating with product, data, tech and marketing teams to develop a comprehensive transformation agenda and roadmap. This includes defining strategic objectives, supporting business case development and measuring efficiency gains with Finance. This role also involves preparing executive updates, tracking milestones, and streamlining reporting across key initiatives such as integrated workflow, content transformation, omni-channel personalization and AI enablement. Additionally, you will help facilitate steerco forums to prioritize capabilities and collaborate with change management teams to ensure effective communication with stakeholders.

Job Responsibilities:

• Collaborate with product and tech teams to build a comprehensive transformation roadmap; organize work into horizons with clear milestones
• Define strategic objectives and desired outcomes for marketing transformation.
• Collaborate with the process transformation team to prioritize capabilities and track adoption metrics for last-mile success.
• Work alongside LOB transformation leads to identify common pain points / problems to solve in partnership with product/tech
• Facilitate bi-weekly meetings to keep partners informed and engaged
• Support the development of business cases for strategic initiatives.
• Partner with finance and reporting teams to establish a scalable framework for measuring and tracking efficiency gains
• Assist in preparing executive updates and crafting compelling narratives to communicate progress and achievements.
• Ensure key milestones are on track and support executive management reporting across key initiatives; focus areas include integrated workflow, content transformation, audience creation, omni-channel personalization and AI enablement
• Kickstart change management discipline to drive last mile user adoption; identify resources needed to build and sustain change management at scale
• Work with existing process and change management teams to support immediate needs

Required qualifications, capabilities and skills:

• 10+ years work experience in martech
• Bachelors degree in marketing, product, engineering or related field
• Fluent in product ops, marketing ops, martech/tech, data, and AI capabilities
• Demonstrated track record of building roadmaps and working across matrixed organizations.
• Ability to influence and drive collaboration across teams.
• Experience working in an agile environment
• Strong written and verbal communication skills.
• Strong executive presence and ability to engage with senior leadership.
• Highly organized, deadline-driven, with keen attention to detail.
• Self-starter with the ability to work independently and proactively.

Preferred qualifications, capabilities and skills:

• Work experience and proven track record in Product organization; well-versed in product ops
• Work experience in marketing organization; well-versed in marketing ops and/or channel execution

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.\n